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Client
A large supermarket chain
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Background
The retail chain is in a state of business transformation: development priorities are being determined, new opportunities for business growth and efficiency improvement are being sought. In this regard, the management of the chain decided to launch a pilot of a flat operating model, whose tasks include testing the functioning of the operating vertical without one of the intermediate levels between the central office and stores
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Solution
A register of the operational vertical processes and their owners has been formed. The processes from the registry have been worked out with their owners and experts. A training event on transformable processes was held for employees of the operational vertical
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Results
The SBS Consulting team has formed a set of instructions for performers on 47 transformable operational vertical processes; performers in the operational vertical have been trained in transformed processes; directions for further development of key operational vertical processes in a targeted form have been formed
